Help & FAQ

Got questions? Looking for a particular form or document, or preparing for an upcoming visit? We’re here to help.

More Help & FAQ
Affordable Care Act and Healthcare Insurance Exchange
Insurance Accepted
Medical Records
Patient Rights and Responsibilities
Preparing for Your Visit
Sample Statement

FAQs (Frequently Asked Questions)

Q: Where do I go if I have an emergency?
A: Please call 911 or your local emergency number.
Q: How do I confirm my appointment?
A: Please call us at 1-888-4PACMED.
Q: What should I bring with to my appointment?
A: Please visit our Preparing for Your Visit page.
Q: How do I request a copy of my medical records?
A: Please visit our Medical Records page.
Q: What’s the best way to get my prescription refilled?
A: Please contact your pharmacy first and they can contact the doctor for you and help take care of any needed paperwork.
Q: How do I find a primary care physician?
A: Please visit our Physician Search page.
Q: What insurance do you accept?
A: Please visit our Insurance Accepted page.
Q: Do you need insurance coverage?
A: If you need help finding insurance coverage for yourself or loved ones, please visit Washington Healthplanfinder.
Q: Who do I call with billing and payment or financial questions?
A: Please call (206) 621-4392
Q: How do I send a message to my doctor?
A: If you need to get a message to your doctor you can use your MyChart account. If you do not have an account, please call 1-888-4PACMED. Please note that in order to protect your privacy and security, we currently do not accept email messages from patients.
Q: I'm confused about the new billing statement - can you help?
A: Yes, please visit our Sample Statement page.
Q: Can I pay my bill online?
A: Yes, please visit our Online Bill Pay page.
Q: Where can I find my physician's office or specialty center?
A: Please visit our Center Locations page for directions and hours.
Q: One of my family members doesn't speak English, do any of your physicians speak other languages?
A: Yes, Pacific Medical Center offers many options for patients with language barriers; please visit our Physician Search page where you can search by the additional language(s) spoken. (All doctors speak English.) We can also provide interpreters for many languages; please request an interpreter when you call for your appointment.
Q: I’m a USFHP member and I have a question. Who should I contact?
A: Please call our Member Services team 206-621-4090.
Q: What type of services do you offer?
A: Please visit our What We Do page for more information on all of our specialties.
Q: How can I apply for a position with PacMed?
A: Please visit our Work With Us page for more information on available jobs.
Q: Will my medical information be private?
A: Yes. We are committed to protecting the private health information of our patients. For a brief summary of how we handle your health information, please visit our Privacy Policy page.
Q: I have questions about the 2015 transition of inpatient hospital services from Virginia Mason to Swedish Medical Center.
A: Commercial patients, follow this link.


Pacific Medical Centers is closed on these days for holidays in 2016:

  • New Year’s Day - Monday, January 2, 2017
  • Memorial Day - Monday, May 29, 2017
  • Independence Day - Tuesday, July 4, 2017
  • Labor Day - Monday, September 4, 2017
  • Thanksgiving Day - Thursday, November 23, 2017
  • Day after Thanksgiving - Friday, November 24, 2017
  • Christmas Day - Monday, December 25, 2017

If you can't find your answer here please Contact Us.

Find what you're looking for at Pacific Medical Centers (Pac Med) with clinics in Seattle (Northgate, Beacon Hill, First Hill), Federal Way, Lynnwood, Canyon Park (near Bothell and Woodinville), Lacey, Lakewood, Puyallup, Renton, and Totem Lake, near Kirkland and Bellevue. Use our Physician Finder to find a doctor who will meet your needs.

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New Patient Information Line: 1-888-4PACMED (1-888-472-2633)
Corporate Office 206-621-4466, 9am-5pm PST

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